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How do I record a .har file?
How do I record a .har file?

How can I download a .har file to debug and send to support

Dorcy Shema avatar
Written by Dorcy Shema
Updated over 7 months ago

A .har file tracks all the logging of a web browser's interaction with a site. Recording a .har file that shows all the requests and/or errors in your network tab provides valuable insights for our bugs team and helps troubleshoot any issues you report.

To record a .har file, please take the following steps:


1. Right-click in the browser window where you are logged in to the app and select Inspect.

2. Click the Network tab in the panel that appears.

3. Make sure the 'Preserve log' section is checked.

4. After completing the flow that you were getting errors for, you can click on the arrow down symbol to export your .har

Once you have downloaded the .har file, please send it to us in the authorized channel or email thread. Please double-check the email.


​NOTE: Please don't send this to anyone outside the organization. It contains your session, and the user can log in as you or hit endpoints as you.

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